FAQ + Shipping

FAQ & Shipping

What size are the cookies?
Each of our gourmet cookies weighs approximately 4.5 oz—big, bold, and baked to match your mood.

Are your cookies allergen-friendly?
Our cookies are made in a facility that processes nuts, wheat, soy, dairy, and eggs. While we take care in crafting each batch, we cannot guarantee allergen-free products.

How are the cookies packaged?
Every cookie is individually wrapped for freshness, safety, and easy gifting.

Do you offer refunds or exchanges?
Due to the perishable nature of our products, we do not offer refunds or exchanges. If there’s an issue with your order, please reach out to us at cookiepsychologyllc@gmail.com and we’ll do our best to make it right.

Do you offer local pickup or delivery?
Yes! We offer local pickup. Pickup details and location will be provided at checkout. Delivery is not currently available.

What is the processing time?
Please allow 3–5 business days for your order to be baked, packaged, and prepared for shipping or pickup.

How do you ship and what does it cost?
We ship via USPS Priority Mail (estimated 2-day delivery). Flat-rate shipping is $8.75.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow your cookie’s journey to your doorstep.